Payment Policy

Payment Policy

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Payment Policy

This Payment Policy outlines the terms and conditions related to payments for services provided by TonTon Business. By engaging with our services, you agree to comply with the following terms:

1. Payment Methods

TonTon Business accepts payments via:

  • Bank transfers

  • Mobile money (MTN Mobile Money)

  • Online payment gateways (PayPal, or as agreed in the service contract)

  • Other agreed methods specified in the service agreement

2. Payment Terms

  • Payments must be made as per the invoicing schedule outlined in the service agreement.

  • For one-time projects, full payment or a deposit as specified in the contract may be required before work begins.

  • For ongoing services, monthly or milestone-based payments are required.

3. Deposits and Advance Payments

  • For most services, TonTon Business requires an upfront deposit to commence work.

  • The deposit amount is non-refundable once work has begun, except in cases where TonTon Business fails to provide the agreed services.

4. Late Payments

  • Payments not received by the due date may incur a late fee of [specify percentage, e.g., 2% per month] or result in suspension of services until the outstanding balance is cleared.

  • TonTon Business reserves the right to halt ongoing projects if payments are delayed beyond the agreed terms.

5. Refund Policy

  • Refunds are provided only in the event of service non-delivery, significant error, or failure to meet the terms specified in the service agreement.

  • Requests for refunds must be submitted in writing within 14 days of invoicing or service delivery.

  • Custom development, design work, or services already delivered are generally non-refundable.

6. Taxes and Duties

  • Clients are responsible for any applicable taxes, duties, or levies related to payments made for services.

  • TonTon Business reserves the right to adjust invoices to comply with Cameroonian tax regulations.

7. Payment Security

  • All payment transactions are processed securely through trusted payment gateways or direct bank transfers.

  • TonTon Business does not store sensitive payment information on its systems.

8. Dispute Resolution

  • Any disputes regarding payments should be reported to TonTon Business within 7 days of receiving the invoice.

  • Disputes will be resolved amicably, and unresolved issues may be subject to the governing laws of Cameroon.

9. Contact Information

For payment inquiries, please contact us:

TonTon Business
Address: Behind Former Police, Buea, SouthWest Region, Cameroon
Tel: +237 676550185
Email: contact@tontonbusiness.net