This Payment Policy outlines the terms and conditions related to payments for services provided by TonTon Business. By engaging with our services, you agree to comply with the following terms:

1. Payment Methods

TonTon Business accepts payments via:

  • Bank transfers

  • Mobile money (MTN Mobile Money)

  • Online payment gateways (PayPal, or as agreed in the service contract)

  • Other agreed methods specified in the service agreement

2. Payment Terms

  • Payments must be made as per the invoicing schedule outlined in the service agreement.

  • For one-time projects, full payment or a deposit as specified in the contract may be required before work begins.

  • For ongoing services, monthly or milestone-based payments are required.

3. Deposits and Advance Payments

  • For most services, TonTon Business requires an upfront deposit to commence work.

  • The deposit amount is non-refundable once work has begun, except in cases where TonTon Business fails to provide the agreed services.

4. Late Payments

  • Payments not received by the due date may incur a late fee of [specify percentage, e.g., 2% per month] or result in suspension of services until the outstanding balance is cleared.

  • TonTon Business reserves the right to halt ongoing projects if payments are delayed beyond the agreed terms.

5. Refund Policy

  • Refunds are provided only in the event of service non-delivery, significant error, or failure to meet the terms specified in the service agreement.

  • Requests for refunds must be submitted in writing within 14 days of invoicing or service delivery.

  • Custom development, design work, or services already delivered are generally non-refundable.

6. Taxes and Duties

  • Clients are responsible for any applicable taxes, duties, or levies related to payments made for services.

  • TonTon Business reserves the right to adjust invoices to comply with Cameroonian tax regulations.

7. Payment Security

  • All payment transactions are processed securely through trusted payment gateways or direct bank transfers.

  • TonTon Business does not store sensitive payment information on its systems.

8. Dispute Resolution

  • Any disputes regarding payments should be reported to TonTon Business within 7 days of receiving the invoice.

  • Disputes will be resolved amicably, and unresolved issues may be subject to the governing laws of Cameroon.

9. Contact Information

For payment inquiries, please contact us:

TonTon Business
Address: Behind Former Police, Buea, SouthWest Region, Cameroon
Tel: +237 676550185
Email: [email protected]